IVR/CallCenter/SMS Application Development
PARSA Voice Communications’ Professional Services offers application development services to customers with current Technical Support agreements. Upon customer request, PARSA engineers will help design a detailed application specification and submit a quotation for application development services. Read More…
IVR/SMS/CallCenter Solution Design
As a pre-sales professional service, PARSA Voice Communications offers, at no charge, the services of our expert team of professionals to design the best possible media processing solution based on customer current network configuration. Read More…
Technical Support
PARSA Voice Communications Technical Support is a network of corporate support centers and services designed to assist our extensive customer base with technical questions that they have while PARSA’s product and platform products.
PARSA is dedicated to making your experience with Technical Support as productive as possible. We have a Technical Support website available to all direct customers for access to support and maintenance services 24 hours a day, 7 days a week. Read More…
Hosting Contact Center
In order to stay competitive, enterprises must modernize their contact centers with solutions and strategies that reduce cost, generate revenue and drive the right customer experiences — all while continually improving customer communication preferences and channels.
PARSA’s cloud-based contact center solution provides opportunities to enhance customer engagement while allowing enterprises to focus on their core competencies. Our complete hosted contact center solution enables organizations to achieve greater results with their customer care strategies in less time and with fewer internal resources. Read More….