Interactive Voice Response, or IVR, automates the interaction (retrieval and input of data) with databases and web services, typically through the use of telephone keypad inputs (touch-tone/DTMF). However, automated speech recognition (ASR) is quickly replacing the traditional telephone keypad inputs, as a more convenient and safer method, especially for mobile (wireless) applications. Once engaged, IVR systems then respond with prerecorded or dynamically generated audio (text-to-speech/TTS) to further direct users on how to proceed.
The PARSA IVR System, based on the PARSA Service Delivery Platform (SDP), is a mature, field-proven, and future-proof IVR system that delivers immediate returns. With its integrated Application Server and Service Creation Environment, the PARSA IVR enables for rapid application design, development and delivery, and is ideal for any size installation, from the Network Operator to the small Enterprise. With its versatile, open architecture design, the PARSA IVR supports multiple networks (3G, SIP/IMS, TDM/SS7, converged), as well as various interfaces and complementary technologies, such as text-to-speech (TTS) and fax. The PARSA IVR can also access one or more resident database during the call, with more sophisticated applications accessing data on the Web, through Web Services. Read More…
As the competing demands to reduce costs and increase services raise the popularity of growing multi-media enhanced services, the consolidation of disparate, legacy Interactive Voice Response (IVR) systems from multiple IVR vendors into a single unified, standards-based Network IVR platform is becoming a necessity. IVR Consolidation offers Network Operators simplified services management, enhanced system performance, and the continued overhead cost savings necessary to successfully compete in today’s dynamic services marketplace.
With an IVR Consolidation solution, you will see additional key benefits including –
- Enhancing Customer Experiences – IVR Consolidation can offer users of multiple services a single “look-and-feel”, leading to increased customer satisfaction and usage.
- Lowering Operational Expenses – training, spares, upgrades, maintenance and troubleshooting are only a few areas in which a unified IVR Consolidation solution can lower your ongoing expenses.
- Service Delivery Platform (SDP) – significantly reduces the need for specialized skills in the service development field, simplifies architecture and also eliminates the need for costly and inflexible vertical structures.networks).
- Minimizing Time-to-Market – the integrated, browser-based Service Creation Environment allows for the latest IVR applications to be designed, developed and delivered faster, enabling new services to be deployed in days.
- Maximizing Time-in-Market – the OAM&P (Operations, Administration, Maintenance & Provisioning) Console enables for the ongoing management of Network IVR platforms ensuring that the services are always meeting subscriber demands.
With more than 10 years experince, and several successful implementation , we are confident that an IVR Consolidation solution based on the VAS Platform can help you maintain your leading position in the marketplace. Read More…
Service Delivery Platforms (SDPs) generally simplify architectures, eliminate the need for costly and inflexible vertical structures and also significantly reduce the need for specialized skills in the service development field. SDPs include a set of components that provide a service’s delivery architecture (such as service creation, session control and protocols) for a type of service, and bridge the gap between IT and communications networks by combining technologies that deliver services to end-user communication devices.
OmniView is the end-to-end, browser-based Service Creation Environment and OAM&P (Operation, Administration, Maintenance & Provisioning) Console of the award-winning OmniVox3D® Application Server, the core component of the APEX Service Delivery Platform (APEX SDP™).
Service Creation Environment (SCE)
Architected for Designing and Developing voice, SMS/text, web services, speech, database and all other application types in the same environment and manner, PARSA shields developers from having to resort to low-level programming languages, yet allows for the most complex mission-critical and revenue-generating services to be deployed and managed. PARSA VAS platform as the service Delivery engine gives Call/Contact Centers and Enterprises the ability to rapidly add services to their network, turning what once was an arduous task into an easy, open, standards-based application environment. Read More…
According to recent studies, teenagers send and receive a good number of SMS on monthly bases, while young adults send and receive a lesser amount. Among teenagers, texting is favored over most other forms of communications, including instant messaging, e-mail, calling, and face-to-face meetings. Although these studies show that 55 percent of teenagers now have mobile phones in Afghanistan, the calling function is not really a priority. Read More…