ABOUT CCS
A call center is a centralized office that is equipped to handle large amounts of customer telephone requests for an organization. A call center handles all telephone communications with new and existing customers.
FEATURES
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Gold package
ACD, Call Queue, Black list, web portal, CRM intagration, intgrated web phone, IVR, Call-routing, Call Transfer, Call Block, Voice Messaging, Voice Conferencing, Call Forwarding, Call Retrieval, Music On Hold, Ring Group/Hunt Group, Call Recording, Call Park, Intercom/Paging, Call Hold, Do Not Disturb (DND),Auto-Attendant, Click to Dial, Call Detail Reporting (CDR), Voicemail to email, System Backup, Mobility applications, web-based reporting interface ( inclusive of application server and Gateway hardware)
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Silver package
ACD, Call Queue, IVR, Call-routing, Call Transfer, Call Block, Voice Conferencing, Call Forwarding, Music On Hold, Call Recording, Call Hold, Do Not Disturb (DND), Auto-Attendant, Codec support, Call Detail Reporting (CDR), Voicemail forwarding to email, System Backup, web-based reporting interface ( inclusive of application server and Gateway hardware)
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Reporting
- Dashboard
- Real Time
- Queue Status
- Incoming Calls Report
- Outgoing Calls Report
- Voicemail Report
- Change Queue
- Blacklist
- User Management
- Role Management
For more information contact: ceo@parsatechnologies.com
call: +93728979709