March 10, 2020

Call Center Services (CCS)

ABOUT CCS

A call center is a centralized office that is equipped to handle large amounts of customer telephone requests for an organization. A call center handles all telephone communications with new and existing customers.

FEATURES

  • Gold package

ACD, Call Queue, Black list, web portal, CRM intagration, intgrated web phone, IVR, Call-routing, Call Transfer, Call Block, Voice Messaging, Voice Conferencing, Call Forwarding, Call Retrieval, Music On Hold, Ring Group/Hunt Group, Call Recording, Call Park, Intercom/Paging, Call Hold, Do Not Disturb (DND),Auto-Attendant, Click to Dial, Call Detail Reporting (CDR), Voicemail to email, System Backup, Mobility applications, web-based reporting interface ( inclusive of application server and Gateway hardware)

  • Silver package

ACD, Call Queue, IVR, Call-routing, Call Transfer, Call Block, Voice Conferencing, Call Forwarding, Music On Hold, Call Recording, Call Hold, Do Not Disturb (DND), Auto-Attendant, Codec support, Call Detail Reporting (CDR), Voicemail forwarding to email, System Backup, web-based reporting interface ( inclusive of application server and Gateway hardware)

  • Reporting
    • Dashboard
    • Real Time
    • Queue Status
    • Incoming Calls Report
    • Outgoing Calls Report
    • Voicemail Report
    • Change Queue
    • Blacklist
    • User Management
    • Role Management

For more information contact: ceo@parsatechnologies.com

call: +93728979709